Refund Policy

At Maa Laxmi Medical Hall, we value your trust and strive to deliver genuine medicines and healthcare products with the highest standards of safety. While we always aim for accuracy and timely service, we understand that there may be situations where a refund or replacement is required. This Refund & Return Policy explains the conditions under which such requests are accepted.

1. General Policy

As per Indian laws and pharmacy regulations, medicines once sold cannot be returned or exchanged, except in specific cases such as:

• Receipt of a damaged product
• Delivery of an expired product
• Delivery of a wrong item different from your order

For all other situations, medicines are non-returnable and non-refundable to ensure product safety and regulatory compliance.

2. Eligibility for Refunds & Returns

You may be eligible for a refund or return if:

• The product delivered is different from what you ordered.
• The package is damaged, tampered, or missing items.
• The product is expired at the time of delivery.

📌 To qualify, you must raise a complaint within 48 hours of delivery, along with proof (photo or video evidence).

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used medicines
• Temperature-sensitive items (like insulin, injections, vaccines)
• Personal hygiene and healthcare products (like masks, thermometers, oximeters, etc.) unless damaged or defective
• Products purchased without a valid prescription (where prescription is mandatory)

4. Refund Process

• Once your request is verified and approved, refunds will be initiated to your original payment method within 7–10 business days.
• In case of Cash on Delivery orders, refunds may be issued via bank transfer or store credit.
• Refund timelines may vary depending on your bank or payment provider.

5. Replacement Policy

If you receive a wrong or defective product, we may arrange for a replacement (subject to stock availability) instead of a refund.

6. Cancellation Policy

• Orders can be canceled before dispatch by contacting our customer service.
• Once shipped, orders cannot be canceled except under the refund eligibility cases mentioned above.

📌 Important Note

Maa Laxmi Medical Hall reserves the right to review each request on a case-by-case basis. Our decision on refunds and returns will be final, keeping in mind customer satisfaction, safety, and compliance with pharmacy laws.